As the industry matures, the underlying AI technology continues to develop and grow more sophisticated. The ease and accessibility to build a customizable bot alongside the increased usage of messaging apps only proves the growth and strength that will push the chatbot industry forward. Facebook’s expansion with Facebook Messenger has been giving businesses the opportunity to better reach their target audience through different APIs, and chatbots are becoming a necessity in certain industries.ĭespite the complexity of AI, machine learning (ML), and natural language processing (NLP), used to pick content and context from conversations with users, there are a number of platforms and solutions available to build a sophisticated chatbot. Many are deployed on chatbot platforms such as Facebook Messenger, WhatsApp, WeChat, Slack, or text messages. Chatbots are artificial intelligence (AI) systems that enable customer engagement via messaging, text, or speech. With messaging apps on the rise, chatbots are increasing in popularity among businesses and consumers alike. Do you work in the Tech industry? Get business insights on the latest tech innovations, market trends, and your competitors with data-driven research.
Because of this demand, chatbots are increasing in popularity among businesses and consumers alike.Consumers are demanding round-the-clock service for assistance in areas ranging from banking and finance, to health and wellness.
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